This Privacy Policy explains how Hackz Store and its affiliates (“Hackz Store,” “we,” “our,” “us”) collect, use, share, protect, and otherwise process your personal information when you use our website https://anayachat.xyz (the “Platform”).
By accessing or using our Platform, you agree to this Privacy Policy, our Terms of Use, and applicable product/service terms, and consent to the processing of your data in accordance with Indian law. If you do not agree, please discontinue use of the Platform.
1. Information We Collect
We may collect the following types of information when you use our Platform, create an account, or interact with us:
- Basic details: Name, date of birth, address, phone number, email.
- Identity documents: Any proof of identity/address you provide.
- Payment information: Bank account, debit/credit card details, or other payment instrument data (where applicable and lawful).
- Biometric information: Only if you opt in to certain features (e.g., face/physiological data).
- Usage data: Preferences, browsing behavior, and transactions on our Platform.
- Partner data: Information collected by our third-party business partners (their policies will apply).
You may choose not to provide certain details, though this may limit your access to some services.
⚠️ Important: We will never ask for sensitive details like your card PIN, net banking password, or OTP over email, phone, or chat. If you receive such a request, treat it as fraudulent and report it immediately to law enforcement.
2. How We Use Your Information
Your data helps us to:
- Deliver and improve our services and products.
- Process and fulfill orders.
- Provide customer support.
- Resolve disputes and troubleshoot issues.
- Detect and prevent fraud, abuse, and criminal activity.
- Personalize your shopping experience.
- Conduct marketing, research, and surveys (with opt-out options available).
- Comply with legal obligations.
3. Sharing of Information
We may share your information with:
- Group companies and affiliates to offer related services.
- Business partners and service providers (e.g., sellers, logistics partners, payment providers, reward programs).
- Government authorities or law enforcement, if required by law or necessary to protect rights, property, or safety.
We will never sell your personal data to third parties.
4. Data Security
We use reasonable security practices, including secure servers and internal safeguards, to protect your information against unauthorized access, misuse, or loss.
However, no method of transmission over the internet is 100% secure. By using the Platform, you accept the inherent risks of online communication. You are responsible for safeguarding your login credentials.
5. Data Retention & Deletion
- You may delete your account anytime from your profile settings or by contacting us.
- Deletion may be delayed if there are pending grievances, shipments, or claims.
- We retain data only for as long as necessary for the purposes stated, or as required by law.
- Some anonymized data may be retained for research or fraud prevention.
6. Your Rights
You can:
- Access, update, or correct your personal data via the Platform.
- Withdraw your consent by writing to our Grievance Officer (see contact details below).
- Opt out of marketing communications at any time.
Please note: Withdrawal of consent may limit access to certain services.
7. Consent
By providing your information or using our Platform, you consent to:
- Collection, storage, use, and sharing of your data as described.
- Being contacted by Hackz Store or its partners (via SMS, email, calls, messaging apps) for the purposes outlined in this Policy.
8. Changes to this Policy
We may update this Privacy Policy periodically. Significant changes will be notified to you as required under applicable law. Please review this page regularly for updates.
9. Contact Us
If you have any concerns, requests, or complaints regarding this Privacy Policy:
📍 Visit: https://anayachat.xyz/contact-us
📧 Email: contact@anayachat.xyz
📞 Support Hours: Monday – Friday, 9:00 AM – 8:00 PM (IST)