Refund and Returns Policy

At Hackz.store, we aim to make your shopping experience simple and reliable. This Refund and Returns Policy explains how cancellations, returns, and refunds are handled.

1. Order Cancellations

Cancellations are accepted within 7 days of placing an order.
Once a seller/merchant has shipped your order or it is out for delivery, cancellations cannot be processed. In such cases, you may refuse the product at the time of delivery.
Perishable products (e.g., food, flowers, consumables) are non-cancellable.

2. Returns & Replacements

You may request a return or replacement if:

The item delivered is damaged or defective.
The product quality is unsatisfactory.
The product received is different from what was shown or described.

All such issues must be reported to our support team within 7 days of receiving the order. The seller/merchant will verify the issue before a replacement or refund is approved.

3. Warranty Products

For items covered under a manufacturer’s warranty, please contact the manufacturer directly for support, as per their warranty terms.

4. Refunds

Once approved, refunds will be initiated within 7 business days.
Refunds will be credited to the original payment method used during purchase.
Please note that processing times may vary depending on your bank or payment provider.